Privacy Policy

1. Introduction

Katarite Pte. Ltd. ("we," "us," or "our") operates the Kataris mobile application (the "App"). Kataris is a narrative-based AI chatbot that delivers interactive, AI-driven storytelling experiences.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our App. By downloading, installing, or using Kataris, you agree to the practices described in this policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use the App.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: When you create an account, we collect your name and email address.
• Chat Messages & Conversation History: We collect the messages, prompts, and narrative choices you make within the App to deliver and improve our AI-driven storytelling experience.
• Support Requests: If you contact us for support, we may collect your name, email address, and the content of your communications.

2.2 Information Collected Automatically

• Device & Usage Analytics: We automatically collect device information (device model, operating system version, unique device identifiers), usage statistics (session duration, feature interactions, crash logs), and performance data to maintain, improve, and optimise the App.
• Location Data: We may collect approximate or precise location data from your device, subject to your device's permission settings. Location data helps us provide region-appropriate content and comply with local regulations.
• Log Data: Our servers automatically record information such as your IP address, access timestamps, app version, and referral URLs.

2.3 Information from Third Parties

If you sign in using a third-party service (e.g., Apple Sign-In, Google Sign-In), we may receive your name, email address, and profile identifier from that service, in accordance with your privacy settings on that platform.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Kataris experience, including generating AI-driven narrative responses.
• To personalise your experience and tailor story content to your preferences and interaction history.
• To process your account registration and manage your account.
• To communicate with you, including sending service-related notices, updates, and promotional messages (with your consent where required).
• To monitor and analyse usage trends, performance, and user engagement to improve the App.
• To detect, prevent, and address technical issues, fraud, or security threats.
• To comply with legal obligations, enforce our terms, and protect the rights and safety of our users and the public.

4. Third-Party AI Processing

Kataris uses third-party artificial intelligence services to process your chat messages and generate narrative responses. When you interact with the App, your messages may be transmitted to our AI service provider(s) for processing.

We require our AI service providers to process your data in accordance with strict contractual obligations, including obligations regarding data security and limitations on data use. Your messages are used solely for the purpose of generating responses within the App and are not used by our AI providers to train their general models, except where you have separately consented to such use.

Please note that AI-generated content may occasionally produce inaccurate, biased, or unexpected outputs. We do not guarantee the accuracy or suitability of AI-generated content.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We engage trusted third-party vendors to assist with hosting, analytics, AI processing, customer support, and payment processing. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, reorganisation, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
• Safety & Enforcement: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to safety, violations of our Terms of Service, or as otherwise required by law.

6. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Conversation history may be retained to maintain continuity of your narrative experience and for service improvement purposes.

You may request deletion of your account and associated data at any time (see Section 8 below). Upon account deletion, we will delete or anonymise your personal information within 30 days, except where retention is required by law.

7. Data Security

We implement commercially reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security audits, and secure development practices.

However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Data Portability: Request a copy of your data in a structured, commonly used, machine-readable format.
• Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.
• Opt-Out of Marketing: Unsubscribe from promotional communications using the link provided in those communications or by adjusting your App settings.
• Location Data: You can disable location data collection through your device's settings at any time.

To exercise any of these rights, please contact us at the details provided in Section 13 below. We will respond to your request within the timeframe required by applicable law.

9. Children's Privacy

Kataris is not directed to children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children under this age. If we become aware that we have inadvertently collected information from a child under the applicable minimum age, we will take steps to delete that information as soon as practicable.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

10. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that differ from those in your jurisdiction. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including the use of Standard Contractual Clauses or other approved transfer mechanisms where required.

11. Third-Party Links and Services

The App may contain links to third-party websites, services, or content. This Privacy Policy does not apply to third-party services, and we are not responsible for the privacy practices of any third party. We encourage you to review the privacy policies of any third-party services you access through the App.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, by providing additional notice within the App or via email. Your continued use of the App following any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: