Terms of Service

1. Introduction and Acceptance

1.1 This document constitutes the terms of service (the "Terms") between you and Katarite Pte. Ltd. (UEN 202631533E) ("Katarite," "we," "us," or "our") governing your use of the Kataris mobile application, the Kataris website, and all related features, content, and services (together, the "Service" or "Kataris"). Kataris is a narrative-based AI chatbot that delivers interactive, AI-driven storytelling experiences.

1.2 These Terms must be adhered to by all users of Kataris and are agreed upon when you create an account, or when you otherwise access or use the Service.

1.3 If you do not agree to these Terms, you must not download, access, or use Kataris, and you must delete your account if you have already created one.

1.4 These Terms incorporate our Privacy Policy (https://kataris.ai/privacy) by reference. Your use of Kataris constitutes knowledge of, and agreement to, both these Terms and the Privacy Policy.

1.5 If you have any questions about these Terms, please email us at support@kataris.ai.

2. Accounts and Eligibility

2.1 An account is required to access the interactive storytelling functionality of Kataris. You may register directly or sign in through a third-party service such as Apple Sign-In or Google Sign-In.

2.2 You must be at least 13 years old, or the higher minimum age required in your jurisdiction, to use Kataris. If you are under the age of majority in your jurisdiction, you may use Kataris only with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

2.3 You must be capable of entering into a legally binding contract, either on your own or through your parent or legal guardian, in order to use Kataris.

2.4 You must provide accurate account information and keep it reasonably secure. You may not share your account with any other person or entity, and you may not transfer or sell your account to another person or entity.

2.5 You are responsible for all activity that occurs under your account, including all messages, prompts, and requests submitted through it, and you must ensure that such activity does not violate these Terms.

2.6 We may suspend or terminate your account at any time for violation of these Terms, for conduct that creates risk or legal exposure for us or other users, or where required by law.

2.7 If your account is terminated, we make no guarantee of future availability of your account data or your conversation history.

3. Availability of the Service

3.1 We will make reasonable efforts to keep Kataris reliable and available, but we make no guarantee of availability, uptime, or continuity of any particular feature, character, model, or story.

3.2 We may add, modify, suspend, or discontinue features, content, or the Service as a whole at any time.

3.3 Kataris may integrate with, or otherwise interact with, third-party applications, websites, services, and devices. Your use of such third-party applications and devices may be subject to additional terms, conditions, and policies provided to you by the applicable third party. We do not guarantee that any third-party application or device will be compatible with Kataris.

4. AI-Generated Content and Its Limitations

4.1 Kataris uses artificial intelligence, including third-party AI services, to generate narrative text and other outputs in response to your messages, prompts, and narrative choices ("Outputs"). Details of how your messages are processed are set out in Section 4 of our Privacy Policy.

4.2 AI outputs may be unpredictable. Outputs are not guaranteed to match your prompt, to be consistent across sessions, or to be of any given nature or quality. Outputs may be inaccurate, incomplete, biased, offensive, or otherwise unexpected. Similar or identical prompts submitted by different users may produce similar or identical Outputs.

4.3 All characters, personas, and narratives in Kataris are fictional. No character in Kataris is a real person, is conscious, or has a professional qualification of any kind, even where the character presents itself otherwise within the story.

4.4 Outputs are not professional advice. You must not use Outputs as a substitute for any licensed profession or professional service, including medical, mental health, psychological, legal, financial, tax, or safety advice. If you are in crisis or considering harming yourself or others, stop using the Service and contact your local emergency services or a qualified crisis line immediately.

4.5 You are responsible for evaluating the accuracy and suitability of any Output before relying on it or sharing it outside Kataris.

4.6 As between you and us, we do not claim ownership of the Outputs generated in your sessions, and subject to these Terms and to any applicable third-party terms, you may use them for your own personal purposes. Because AI outputs may not be protectable by copyright in some jurisdictions, and because identical Outputs may be generated for other users, we make no representation that you hold, or can obtain, exclusive rights in any Output.

4.7 You must not attempt to generate, and must not use Kataris to generate, content that is unlawful in your jurisdiction or in your country or district of residence. Section 7 sets out the content that is prohibited on Kataris in all cases.

4.8 You must not access the Service by any means other than the official Kataris application and website, or any other interface we expressly authorise. For business enquiries, please email support@kataris.ai.

5. Your Content

5.1 "Your Content" means the messages, prompts, narrative choices, character or scenario descriptions, images, files, and any other material you submit to Kataris.

5.2 You are solely responsible for Your Content, and for any act or omission arising from your use of Kataris, including use by any person or entity you authorise under your account.

5.3 You represent and warrant that you own, control, or otherwise have all rights necessary to submit Your Content, and that submitting it does not violate or infringe the rights of any other person or entity.

5.4 Your Content must not be misleading or unlawful, and must not violate these Terms, any applicable law or regulation, or infringe or misappropriate the rights of any person or entity. We may remove Your Content at any time, at our sole discretion, if we have concerns about it.

5.5 We do not assert ownership over Your Content. You retain ownership of Your Content and of any intellectual property or other proprietary rights associated with it.

5.6 You grant us a worldwide, royalty-free, non-exclusive licence to host, store, reproduce, transmit, reformat, and process Your Content, and to create derived data from it, for the purposes of operating, securing, supporting, and improving the Service, and as otherwise permitted under these Terms and our Privacy Policy. This licence lasts as long as we retain Your Content in accordance with the retention and deletion practices described in our Privacy Policy.

5.7 Where Your Content carries a reasonable and customary licence notice, such as an open-source licence, that content is intended to remain subject to the terms of that licence when further accessed, distributed, or used. Neither party may remove reference to any such licence.

5.8 We are not liable for any statement or representation contained in Your Content. You agree to release us from responsibility for Your Content and to refrain from bringing any action against us in respect of it, except to the extent our own breach of these Terms or of applicable law caused the harm.

6. Public Characters, Scripts, and Shared Content

6.1 Kataris lets you publish characters ("Characters") and scripts, scenarios, and story setups ("Scripts") so that other users can discover and use them. Characters, Scripts, and anything else you publish, share, or otherwise make available to other users through the Service are together referred to as "Shared Content." Sections 5.2 to 5.4 apply in full to Shared Content.

6.2 Publishing is your choice. Before you publish, you are responsible for confirming that the Shared Content is yours to publish, complies with Section 7, and does not contain private or confidential information, whether your own or anyone else's. Treat anything you publish as public and permanent for practical purposes.

6.3 By making Shared Content available on Kataris, you grant us a worldwide, royalty-free, non-exclusive, sublicensable licence to host, store, reproduce, reformat, adapt for technical purposes, transmit, display, distribute, and promote that Shared Content in and in connection with the Service, including in discovery surfaces, recommendations, editorial features, and marketing of the Service, and to allow other users to access and use it through the Service.

6.4 By making a Character or Script available for other users to use, you also grant those users a non-exclusive, royalty-free, worldwide licence to use it within the Service, including to run, continue, and generate narrative sessions from it.

6.5 The licences in Sections 6.3 and 6.4 last for as long as you keep the Shared Content published, and survive afterwards only to the extent necessary for us to operate the Service in respect of copies and sessions already created before removal. You may unpublish or delete your Shared Content at any time. Unpublishing stops further distribution and discovery, but it may not delete copies, saved sessions, or conversation histories that other users created while it was available, and we are not obliged to retrieve or delete those.

6.6 We do not claim ownership of your Characters or Scripts. You retain your rights in them, subject to the licences you grant in this Section.

6.7 Publishing does not entitle you to payment. Any recognition your Shared Content receives through the Service is a feature of the Service and does not constitute revenue, a payout, or a promise of one.

6.8 We may, at our sole discretion and without notice, decline to publish, unpublish, restrict, delist, remove from discovery, or remove entirely any Shared Content, and we may limit or revoke your ability to publish. We are under no obligation to review Shared Content before or after publication.

6.9 Any Shared Content you access or use from us or from another user is at your own risk and is subject to these Terms and to any specific terms accompanying that content. Shared Content created by other users is not reviewed or endorsed by us. We make no warranty of non-infringement in respect of Shared Content created by other users, and you will indemnify and hold us harmless from any infringement claim arising out of your use of it.

6.10 You must not claim rights in Shared Content created by another user. You must not publish content that duplicates another creator's Shared Content, that falsely represents itself as created or endorsed by another creator, or that impersonates another creator on the Service.

6.11 If you believe Shared Content on Kataris infringes your intellectual property rights, or was published in breach of these Terms, please contact us at support@kataris.ai with enough detail to identify the content and the basis of your complaint. We will review and take the action we consider appropriate, which may include removal and action against the publishing account.

7. Restrictions on Conduct and Content

7.1 In accessing and using Kataris, you agree that:

1. You will not modify, translate, adapt, or reformat the Service;
2. You will not decipher, decompile, disassemble, or reverse-engineer, or otherwise attempt to discover the source code, model weights, prompts, or structure of the software or materials comprising the Service;
3. You will not interfere with or circumvent any security feature, content filter, rate limit, or other feature that restricts or enforces limitations on the use of the Service, including by means of prompt injection or jailbreak techniques;
4. You will not use the Service to gain unauthorised access to our data, systems, or networks, or those of any third party;
5. You will not use the Service in any manner that could damage, disable, overburden, or impair our systems and networks, or otherwise interfere with other users' use of the Service, including through automated scraping, bulk querying, or scripted access;
6. You will not resell, sublicense, or commercially redistribute the Service or any Output except as we expressly permit in writing;
7. You will not use the Service, or any Output, to develop, train, or improve any competing AI model or service;
8. You will not use the Service in any way that, in our sole discretion, may expose us or others to liability or damages;
9. You will not remove, change, or obscure any copyright notice, trademark, trademark notice, hyperlink, or other proprietary rights notice contained in the Service;
10. You will comply with all laws applicable to your access and use of the Service, including the laws of your country or district;
11. You will use any content-labelling tools we provide to label the content you make available accurately;
12. You will not exploit any bug, error, or unintended behaviour of the Service to obtain any advantage, and you will report any such issue you discover to support@kataris.ai; and
13. You will not use automated means, multiple or fake accounts, or coordinated activity to inflate the ratings, rankings, or discovery placement of any Shared Content, whether your own or another user's.

7.2 You must not submit, share, or otherwise transmit to or through the Service any content that:

1. is unlawful, harmful, libelous, defamatory, abusive, racially or ethnically offensive, harassing, threatening, invasive of personal privacy or publicity rights, misleading, or otherwise objectionable;
2. sexualises, endangers, or exploits a minor, or depicts a minor in any sexual or suggestive context, whether real or fictional. This is prohibited absolutely and without exception, and we will report suspected child sexual abuse material to the competent authorities;
3. would constitute, encourage, or provide instructions for a criminal offence, violate the rights of any party, or otherwise create liability or violate any local, state, national, or international law;
4. promotes or provides instructions for suicide, self-harm, disordered eating, violent extremism, terrorism, human trafficking, or the production of weapons or illegal drugs;
5. may infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary right of any third party;
6. depicts an identifiable real person in a sexual, defamatory, or misleading manner, or impersonates a real person, including a public figure, in a way likely to deceive;
7. contains unsolicited promotions, political campaigning, advertising, or solicitations;
8. contains private or personal information of a third party without that person's consent;
9. contains viruses, corrupted data, or other harmful, disruptive, or destructive files or content designed to interrupt, destroy, or limit the functionality of the Service;
10. contains information or content you do not have the right to make available under any law or under a contractual or fiduciary relationship, such as inside information or confidential information received under employment or a non-disclosure agreement; or
11. is, in our sole judgment, objectionable, or restricts or inhibits any other person from using or enjoying the Service, or may expose us or others to harm or liability of any type.

7.3 Where your requests to the Service exceed normal operation, or disrupt the functionality or economics of the Service, we may apply rate limits or place a temporary or long-term restriction on your account. We reserve the right to determine, at our sole discretion, whether your usage has exceeded normal operation or caused disruption.

7.4 We reserve the right, but assume no obligation, to review, restrict, or remove any content, and to suspend or terminate any account that we believe, in our sole discretion, violates these Terms. If you become aware of any violation of these Terms, please contact us at support@kataris.ai or use the in-app reporting function.

8. Our Intellectual Property

8.1 The Service, including the Kataris and Katarite names and logos, the application software, the user interface, our original characters and story worlds, and all associated intellectual property, is owned by us or our licensors and is protected by applicable law.

8.2 Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to install and use the Kataris application on a device you own or control, and to use the Service for your own personal, non-commercial enjoyment. No other right or licence is granted, whether by implication or otherwise.

9. Personal Data and Privacy

9.1 We collect and process personal information during your use of the Service, including your account information, chat messages and conversation history, device and usage analytics, and, subject to your device permissions, location data.

9.2 To learn what data we collect, how it is used, how long it is retained, how it is shared with our AI and infrastructure providers, and what rights you have in respect of it, please read our Privacy Policy (https://kataris.ai/privacy).

9.3 Your use of Kataris constitutes knowledge of, and agreement to, the Privacy Policy as well as these Terms.

10. Suspension and Termination

10.1 You may stop using Kataris at any time, and you may request deletion of your account and associated data as described in Section 8 of our Privacy Policy.

10.2 We may suspend or terminate your access to all or part of the Service, with or without notice, if you breach these Terms, if we reasonably suspect fraud or unlawful activity, if required by law or by a platform provider, or if we discontinue the Service.

10.3 On termination, the licence granted to you in Section 8.2 ends immediately and you must stop using the Service. Sections 4.3 to 4.6, 5, 6.5, 6.9, 7, 8, 11, 12, 13, and 15 to 17 survive termination.

11. Disclaimers

THE KATARIS SERVICES ARE PROVIDED TO YOU ON AN "AS-IS" AND "AS AVAILABLE" BASIS AND THE USE THEREOF IS AT YOUR SOLE RISK. WE MAKE NO, AND HEREBY DISCLAIM, ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NONINFRINGEMENT, AND TITLE WITH RESPECT TO THE SERVICE, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW.

WE DO NOT WARRANT THAT:

1. THE SERVICE, OR THE RESULTS OBTAINED FROM THE USE THEREOF, WILL BE TIMELY, ERROR-FREE, SECURE, OR UNINTERRUPTED;
2. THE SERVICE WILL MEET YOUR REQUIREMENTS;
3. ANY OUTPUT WILL BE ACCURATE, RELIABLE, CONSISTENT, SUITABLE FOR ANY PURPOSE, OR FREE OF OFFENSIVE OR UNEXPECTED MATERIAL, OR THAT ANY CONTENT FILTER WILL BE EFFECTIVE IN ALL CASES; OR
4. ANY ERROR OR MALFUNCTION IN THE APPLICATION OR ON OUR WEBSITE WILL BE CORRECTED.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY RIGHT OR REMEDY YOU HAVE UNDER APPLICABLE CONSUMER PROTECTION LAW THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

12. Limitation of Liability

12.1 WE SHALL IN NO EVENT BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY, WHETHER UNDER CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, INDEMNITY, OR ANY OTHER THEORY, FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, LIQUIDATED, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFIT, REVENUE, BUSINESS, DATA, GOODWILL, OR COST OF SUBSTITUTE PROCUREMENT, ARISING IN WHOLE OR IN PART FROM YOUR USE OF, OR INABILITY TO USE, THE SERVICE OR ANY OUTPUT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED SINGAPORE DOLLARS (SGD 100).

12.3 UNDER NO CIRCUMSTANCES SHALL WE BE HELD LIABLE FOR ANY DELAY OR FAILURE IN PERFORMANCE RESULTING DIRECTLY OR INDIRECTLY FROM ANY CAUSE BEYOND OUR REASONABLE CONTROL.

12.4 The limitations in this Section apply to the fullest extent permitted by applicable law and do not exclude liability for fraud, for death or personal injury caused by negligence, or for any other liability that cannot lawfully be excluded.

13. Indemnification

You agree to indemnify, defend, and hold harmless Katarite Pte. Ltd., its affiliates, and their respective officers, directors, employees, and agents from and against any claim, demand, loss, liability, damage, cost, or expense, including reasonable legal fees, arising out of or relating to (a) Your Content or Shared Content, (b) your use of the Service or of any Output, (c) your breach of these Terms or of any applicable law, or (d) your infringement of the rights of any third party.

14. Third-Party Services and App Store Terms

14.1 Kataris relies on third-party AI, hosting, analytics, and payment providers. Your use of the Service may be subject to the terms of those providers where we make them applicable to you, and we are not responsible for the acts or omissions of any third party except as set out in these Terms and our Privacy Policy.

14.2 Apple. If you have downloaded the Kataris application from the Apple Inc. ("Apple") App Store, or you are using it on an iOS device, you acknowledge that you have read, understood, and agree to the following. These Terms are between you and Katarite only, not with Apple, and Apple is not responsible for the Service or the content thereof. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to Kataris. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to Kataris. Apple is not responsible for addressing any claim by you or any third party relating to Kataris or your possession or use of Kataris, including (1) product liability claims, (2) any claim that Kataris fails to conform to any applicable legal or regulatory requirement, (3) claims arising under consumer protection or similar legislation, and (4) claims with respect to intellectual property infringement. Apple is not responsible for the investigation, defence, settlement, or discharge of any third-party claim that Kataris, or your possession and use of the application, infringes that third party's intellectual property rights. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right, and will be deemed to have accepted the right, to enforce these Terms against you as a third-party beneficiary.

14.3 Google. If you have downloaded the Kataris application from Google Play, you acknowledge that these Terms are between you and Katarite only, not with Google LLC or its affiliates ("Google"), that Google is not responsible for the Service or its content, and that Google has no obligation to provide maintenance or support for Kataris. You agree to comply with the Google Play Terms of Service in your use of the application.

14.4 You agree to comply with any applicable third-party terms when using Kataris.

15. Changes to These Terms

15.1 We may change these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of these Terms and, where appropriate, provide additional notice within the application or by email.

15.2 Your continued use of Kataris following any change constitutes acceptance of the revised Terms. If you do not accept the revised Terms, you must stop using the Service and may delete your account.

16. Governing Law and Dispute Resolution

16.1 These Terms, and any separate agreement by which we provide the Service to you, shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of laws rules.

16.2 The courts of Singapore shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, save that nothing in this Section deprives you of the protection of any mandatory consumer law of your country of residence, or of your right to bring proceedings in your local courts where that right cannot lawfully be excluded.

16.3 Before commencing formal proceedings, we encourage you to contact us at support@kataris.ai so that we can try to resolve the matter informally.

17. General

17.1 Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17.2 No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

17.3 Assignment. You may not assign or transfer these Terms or any right under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of assets, on notice to you.

17.4 Entire agreement. These Terms, together with our Privacy Policy and any additional terms we present for a specific feature, constitute the entire agreement between you and us regarding the Service, and supersede any prior agreement on the same subject.

17.5 No third-party rights. Except as expressly stated in Section 14, no person other than you and us has any right to enforce these Terms.

17.6 Language. These Terms may be made available in other languages for convenience. If there is any inconsistency, the English version prevails, except where applicable law in your jurisdiction requires otherwise.

18. Refund Policy (Refunds, Cancellations, and Returns)

18.1 This Section is our refund policy for purchases of Diamonds (the in-app virtual currency used to access paid functionality within the Service) and Kataris Pass (our paid subscription) made directly from us on the Kataris website. For purchases made through the Apple App Store, Google Play, or another platform, that platform processes the transaction and refunds are handled under that platform's policy, and refund requests for such purchases may need to be made to that platform.

18.2 Refund eligibility. We will refund a purchase made directly from us where:

1. you were charged more than once for the same order;
2. you were charged but the purchased Diamonds or Kataris Pass were not credited to your account, and we are unable to credit them under Section 19;
3. an error on our side caused you to be charged an incorrect amount;
4. a purchase was made by a minor without the consent of a parent or legal guardian, subject to our review; or
5. a refund is otherwise required by applicable law.

18.3 Purchases that are not refundable. Except as set out in Section 18.2 or as required by law, we do not give refunds for change of mind, for Diamonds that have been used in whole or in part, for items granted free of charge, for an unused Diamond balance when you close your account, or where your account has been suspended or terminated for a breach of these Terms.

18.4 Partial refunds. If part of a Diamond pack has already been used, we do not refund the unused portion, except where required by law, or where a problem described in Section 18.2 affects only part of an order, in which case we will refund the affected part. Kataris Pass fees are not refunded on a pro-rata basis for a partly used billing period, except where required by law.

18.5 Returns and exchanges. Diamonds and Kataris Pass are digital content credited to your account on purchase, and they cannot be returned. We do not exchange one Diamond pack or plan for another. If you bought the wrong Diamond pack by mistake and have not used any Diamonds from it, you may contact us within 7 days of the purchase and we will review your request.

18.6 Cancellation. Kataris Pass renews automatically for successive billing periods at the then-current price until cancelled. You may cancel at any time through your account settings, through your Apple App Store or Google Play subscription settings, or by contacting us. On cancellation, your subscription will not renew from the next billing period, and your access will continue until the end of the current paid period. A Diamond purchase cannot be cancelled after the Diamonds have been credited to your account.

18.7 How to request a refund. Email support@kataris.ai within 30 days of the charge, including your account ID, the order number or payment receipt, the date and amount of the charge, and the reason for your request. We will reply within 5 business days of receiving a complete request.

18.8 Processing. Approved refunds are paid to the original payment method in the original currency. When we issue a refund, the Diamonds from that purchase, and any bonus items granted with it, are removed from your account. Depending on your card issuer or payment provider, it may take 5 to 10 business days for the refund to reach you.

19. Fulfilment Policy (Delivery of Digital Goods)

19.1 Digital delivery only. Diamonds and Kataris Pass are digital and are delivered only to your Kataris account. Nothing is shipped to you.

19.2 Delivery time. Diamonds are normally credited, and Kataris Pass benefits activated, immediately or within a few minutes after your payment is confirmed. You can check your balance on the Store page.

19.3 Possible delays. Delivery may be delayed:

1. while your payment is verified by us, your card issuer, or the payment provider, for example for 3-D Secure authentication or fraud and risk checks;
2. during scheduled or emergency system maintenance, which we will announce in the Service where possible; or
3. because of a delay at the payment provider or app store.

In these cases your purchase is credited once verification or maintenance is complete, normally within 24 hours.

19.4 If you do not receive your purchase. First refresh the Store page or sign out and sign in again, and check that your payment was completed. If the Diamonds or benefits still do not appear within 24 hours of payment, contact support@kataris.ai with your account ID, the order number or payment receipt, and the date and amount of the payment. We will investigate and either credit the purchase to your account or refund it under Section 18.2.

19.5 Please contact us before making a second purchase or raising a chargeback for a missing delivery. A second purchase may result in a duplicate charge, and contacting us first is usually the fastest way to resolve the issue.

20. Contact Us

If you have any questions regarding the use of Kataris or these Terms, please contact us at: