Kataris Support

1. Contact Us

The fastest way to reach us about the Kataris App (iOS and Android) or the Kataris website is by email. We read every message and aim to reply within three business days.

2. What to Include in Your Email

These details help us answer on the first reply:

• Your @handle, or the email address registered to your Kataris account.
• Your device model and operating system version, and the Kataris App version.
• What you were doing, what you expected, and what happened instead.
• A screenshot, if the problem is something you can see.

Please do not send your password or a verification code. We will never ask you for either.

3. Sign-In and Account Problems

If you cannot sign in, for example because you lost access to the sign-in method you used, email us from the address registered to your account and describe what happened. We verify that the request comes from the account holder before changing anything on the account.

4. Memberships and Purchases

• Cancel or change a membership bought in the App Store: open Settings on your iPhone or iPad, tap your name, then Subscriptions, and choose Kataris. Deleting the App or your Kataris account does not cancel an App Store subscription by itself.
• Refunds for App Store purchases: Apple handles these. Request one atreportaproblem.apple.com.
• Billing questions or a purchase that did not arrive: email us with your @handle and the order details from your Apple receipt.

5. Delete Your Account

You can delete your account and its personal data yourself, on the website or in the App. An account with an active paid membership cannot be deleted: cancel auto-renewal in the store's subscription settings first (Section 4), and deletion becomes available once the current membership period has ended. The steps, what is deleted and what is kept are in the account-deletion guide.

6. Report Content or Another User

Kataris lets people create and share characters, images, stories and comments. If you see something that breaks our rules, or someone is harassing you:

• Use the Report option in the ⋯ menu on a character, image, story or comment in the App or on the website.
• Or email support@kataris.ai with a link to the content and a short description of the problem.

Reports are confidential. We review them and may remove content or restrict or suspend accounts that break our rules. Content that endangers a child is reported to the competent authorities.

7. Policies

• Terms of Service
• Privacy Policy
• Delete Your Account